Why I love the Avaya IP Office : Part 1

avayaipoffice

In my honest opinion, there are few telecommunications solutions that can compare to the innovate and versatile IP Office by Avaya.  IP Office can do anything.  Seriously!  From simple tasks, such as making phone calls (you kind of need that in a phone system!), to ultra complex tasks, such as third party application hooks via VBScript and SQL Database dips.  With IP Office, the sky is the limit!  I once saw a video where someone programmed the IP Office to make coffee!  For real!  Granted, that’s a bit extreme (unless you’re really serious about coffee); however, the point is that it CAN be done.  So, if your phone system can make coffee, it can CERTAINLY do other, less intensive and more business focused, tasks.

Let’s talk about end user administration.  What are the most common headaches a phone system administrator deals with on a daily basis?  While I’m sure that the aggravating tasks are numerous, the most common ones I’ve run into are as follows:

  • HELP! I forgot my voicemail password!
  • HELP! My calls are going straight to voicemail and I don’t know why!
  • Can you please forward my calls?
  • Can you please help me figure out how to turn OFF call forwarding?
  • How do I program a speed dial?
  • Can you PLEASE program a button on my phone to do ‘X’?

Let’s examine how the Avaya IP Office will make YOUR life, as a system administrator, much more pleasant.  There is this really neat feature called Self Administration.  You enable it in the end user’s profile, and can select which features you want to enable.  Features range from timid to dangerous, and can be set based on the end user’s technological competence level.  So, let’s roll through each individual support related task and see how Self Administration solves this problem:

END USER:  HELP! I forgot my voicemail password!

YOU:  No problem, just log onto your self administration portal, click Voicemail, and enter your NEW password in the Voicemail Code section.  Don’t forget to click save!

 

END USER: HELP! My calls are going straight to voicemail and I don’t know why!

YOU: No problem, just log onto your self administration portal, click Do Not Disturb, and set it to NO.  Don’t forget to click save!

 

END USER:  Can you please forward my calls?

YOU:  No problem, just log onto your self administration portal, click Forwarding, and enter the forwarding destination.  Then set Forwarding to YES.  Don’t forget to click save!

 

END USER:  Can you please help me figure out how to turn OFF call forwarding?

YOU:  No problem, just log onto your self administration portal, click Forwarding, and set it to NO.  Don’t forget to click save!

 

END USER:  How do I program a speed dial?

YOU:  No problem, just log onto your self administration portal, click on Personal Directory, and knock yourself out.  Don’t forget to click save!

 

END USER:  Can you PLEASE program a button on my phone to do ‘X’?

YOU:  No problem, just log onto your self administration portal, click on Button Programming, and knock yourself out.  Don’t forget to click save!

 

Now, wasn’t that easy?  In fact, you can even post these instructions to your IT home page, so that your standard response to EVERYONE is “Just check the IT home page!”  Life is great!

NOTE: if the user forgets their portal password…. well let’s just say, you still need to earn your paycheck!

 

Ok, this sounds good for simple tasks.  How about something a bit more involved?  For example:

END USER:  I moved to a new desk.  Can you PLEASE move my extension to my new desk?

IP Office by Avaya makes this task easy and stress free.  If the end user has an IP phone, just ask the user to move his/her phone to the new desk.  Problem solved!  You can sit back, put your feet up, and relax!  Life is good!    If the end user has a digital phone, it’s not a big problem.  Open your web browser, log on to the Web Administration portal, click on Call Management, then Extensions.  With just a few clicks you are able to painlessly remap the extension to a different port.  THEN you can put your feet up and relax!  Never, in the history of mankind, was it as good of a time to be a telecom administrator, as it is today!  Let’s just hope your boss doesn’t find this article!

In conclusion, life is hectic enough as it is.  Why not choose a product that will calm your environment for you, so that you can get back to focusing on what’s really important:  running your busines and supporting your customers.

A little bit about myself.  I am a telecommunications consultant and I am passionate about telephony.  I am focused on one thing, and one thing only.  Helping YOU get the most value out of your communications flow.  Not equipment, not infrastructure, but flow.  As a business owner, what matters the most to you is how your business is flowing.  I help customers like you optimize their communications environment so that communication is truly flowing.  To find out more about the services I offer, feel free to visit my website at http://www.simiplex.com.

 

Avrohom

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s