US Presidential Elections and the Cloud

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You’re probably wondering how on Earth I’m going to tie in the US Presidential Elections to Cloud Communications.  After all, this is a real stretch, even for me!  However, the political landscape has everything to do with cloud technology.  Let’s take a look, shall we?

Here are some recent headlines:

  • Trump brags about using ‘other people’s money’ amid questions over charity use – 9/20/16
  • Trump Campaign Announces Trump Talk – 9/19/16
  • Sources: Donald Trump Listened In On Phone Lines At Mar-A-Lago – 6/30/16
  • North Korean media praises Trump (6/1/16)
  • Clinton burying Trump: $42 million to $1.3 million – 6/21/16
  • What We Know About Hillary Clinton’s Private Email Server – 9/2/16
  • Donald Trump: I would force Mexico to build border wall – 6/28/15
  • Trump reveals how he would force Mexico to pay for border wall – 4/5/16

 

Let’s go through each one of these.  By the time you’re done reading this article, you’ll be convinced about the connection between politics and The Cloud.

 

Trump brags about using ‘other people’s money’ amid questions over charity use – 9/20/16

In an article posted at http://www.cnn.com/2016/09/20/politics/donald-trump-foundation-other-peoples-money/ CNN states:  ” Donald Trump bragged Tuesday there’s ‘nothing like’ using other people’s money, hours after a report said he used more than $250,000 from his charitable organization to litigate lawsuits against his business interests.

Trump, while calling for building safe zones in Syria financed by Gulf states, vaunted the benefits of doing business with ‘OPM.’

‘It’s called OPM. I do it all the time in business. It’s called other people’s money,’ Trump said. ‘There’s nothing like doing things with other people’s money because it takes the risk — you get a good chunk out of it and it takes the risk.’

Ok, what does Trump using other people’s money have to do with Cloud Communications?

It has EVERYTHING to do with Cloud Communications.  You see, Donald Trump is a very smart businessman.  He recognizes the value in using other people’s money because it mitigates risk.  The same benefit applies to Cloud Communications.  Suppose you wanted a new, state of the art, phone system for your business.  If you purchase it outright, you will take on risk.  First of all, you will impact your cash flow, as phone systems are not cheap, especially the good ones.  Next, you have to hire someone (or pay someone) to maintain it.  Then, as new technology becomes available, you have to either pay more money for the additional benefits and features, or risk falling behind your competitors who DO have the latest in technology.  Finally, what will happen to your business if your phone system fails or your place of business experiences a disaster?  That’s right, you have to pay for a business continuity solution.

With the SimiPlex Cloud Based Solution, those risks disappear.  Your provider (that’s us) performs all the necessary maintenance and support, all new features become available to you immediately, at no extra cost to you, and business continuity is included.  All of our cloud based solutions feature multiple data center redundancy across the United States, and some of them even include global redundancy!  With the SimiPlex mobility package, your business continues to function even if your entire office is incapacitated.  Calls will continue to ring into your business via your mobile phone.  You get all this for a low monthly cost that will leave your cash flow flowing freely.  With the SimiPlex Cloud Based Solution, you will save money, time, and mitigate risks, just like Donald Trump, by using OPM; Other People’s Money.

 

 

Trump Campaign Announces Trump Talk – 9/19/16

The Trump Campaign writes in an article posted on https://www.donaldjtrump.com/press-releases/trump-campaign-announces-trump-talk as follows:

“The Trump Campaign is excited to announce Trump Talk, an interactive phone banking system developed for supporters to spread Mr. Trump’s message to Make America Great Again.

Trump Talk allows users to remotely call Trump supporters from a computer or phone. The program engages users to level up through the number of calls made with the ability to win prizes for high-volume callers for when a certain number of calls is reached. Trump Talk is personalized to each individual’s lifestyle and availability by asking user’s daily goal every time they log on.”

Let’s discuss the technology Trump is using to accomplish his Trump Talk Let’s Make America Great Again initiative.

Mr. Trump is using a technology similar to the SimiPlex Cloud Omni Channel Contact Center.  He’s using a bank of phone lines to enable the masses to reach him.  He is using an IVR (Interactive Voice Response) solution to direct the call flow by asking a series of questions and recording the responses in a database.  He is using a CRM (Customer Relationship Management) solution to keep track of caller’s lifestyle and preferences, and call analytics to keep track of the frequency of each caller.

If Donald Trump were advising you about your business, he may suggest that you look into the SimiPlex Cloud Omni Channel Contact Center solution, so that you can offer seamless consistent results to your customers, every single time, no matter which agent handles the calls.  First of all, you get access to a bank of phone lines, in the cloud.  This means, you don’t have to pay the phone company to install the bank of lines at your office.  The line usage is included with our service.  This frees up your cash flow for more important things, such as growing your business.

Our built in IVR system will direct your call flow and free up your agents from mudane activities which can be automated.  Callers can perform automated tasks such as looking up account balances, placing orders, and opening service requests, all from a touch tone telephone.  Freeing up your agents will lower your operating costs and free up some more of your cash flow, by enabling you to maximize your agents for the customer interactions that require human interaction.

Our CRM integration will enable your agents to effectively capture important pieces of information , so that the next time this caller contacts your business, any agent answering the call can pick up where the last one left off.  With world class customer service like this, your business will crush the competition!

With built in call analytics, every piece of information is tracked.  Know who is calling, when he’s calling, how many times he called, and what his service experience was like.  You will know how well your agents are supporting your customers, and how well your business is running, overall.  Knowledge like this will empower you to make executive decisions such as, “Do I have enough call volume to hire additional staff?” as well as “What is my busy hour, and which parts of the day/week/month do we need additional help?”

With a solution like this, you can help Make America Great again by buidling a healthy business, dominating your industry, and crushing your competition – all by using OPM –  Don’t spend your own money, use Other People’s Money by going with The Cloud!

 

Sources: Donald Trump Listened In On Phone Lines At Mar-A-Lago – 6/30/16

North Korean media praises Trump – 6/1/16

In an article posted on BuzzFeedNews https://www.buzzfeed.com/aramroston/sources-donald-trump-listened-in-on-phone-lines-at-mar-a-lag?utm_term=.jud0EVygE#.vaQaMYjlM Aram Roston writes the following:

  • “Trump had a phone console near his bed that could connect to every phone in the estate.
  • Several workers said Trump used the equipment to secretly listen in on phone calls in the mid-2000s.
  • Two Trump supporters said the tycoon didn’t eavesdrop.

A second source said he had direct knowledge that Trump ‘could pick up the phone in the bedroom and listen to any conversation that was going on.’ This person said Trump used it “to eavesdrop.” This source said that some staff, who used a separate switchboard, knew when Trump was listening in on calls, because when he did, a light on that switchboard would come on.

A fourth source said that Mar-a-Lago had a common type of company phone network that had a ‘barge-in’ capability. ‘Barge-in’ allows certain users to tap into and discreetly monitor other calls in the network. This source said Trump did occasionally monitor phone calls of employees but declined to give details.”

MSNBC posted  http://www.msnbc.com/tamron-hall/watch/north-korean-media-praises-trump-696716355615

“Donald Trump received praise from the North Korean State Media, labeling Trump a ‘wise politician.’ The editorial urges America to vote for Trump over Hillary Clinton.”

Hmmm.  I wonder if these two headlines are connected?

While staying out of polititical gossip, if you have a contact center in your business, it’s important to keep in mind the following features that Donald Trump and Kim Jong-un know inherently:

  • Call Listen
  • Call Record
  • Barge-In

These features are part of the Quality Management features offered by the SimiPlex Cloud Omni Channel Contact Center.  With these features, your supervisors are able to monitor the quality of service your agents are delivering to your customers, and provide coaching, as necessary.  Barge-in enables a supervisor to barge into an ongoing call with a customer and provide assistance.  With the benefits delivered by Quality Management, your contact center will truly shine as the gold standard in customer service.  Your competition won’t stand a chance!  (Neither will Kim Jong-un’s!)

 

Clinton burying Trump: $42 million to $1.3 million – 6/21/16

In an article posted on CNN http://www.cnn.com/2016/06/20/politics/republicans-cash-crunch-donald-trump/ Theodore Schleifer writes:

“Donald Trump faces an extraordinary money deficit unheard of in modern presidential politics, entering the month with tens of millions of dollars less than Hillary Clinton.

Clinton’s campaign had $42 million in the bank as of May 31, according to its report filed with the Federal Election Commission Monday. Her super PAC Priorities USA has $52 million.

Trump’s campaign has $1.3 million.

The gulf emerges as Democrats lay out plans to spend that cash on an onslaught of television advertising that Trump has shown no urgency in matching. Clinton and her allied groups are planning to spend $117 million between Tuesday and Election Day on television — much of it anti-Trump television — while Trump and his groups have $700,000 in time awaiting him thus far.”

It’s clear to me why Trump raised less money.  It’s because he doesn’t have to spend as much as Clinton.  By utilizing the best The Cloud has to offer, Trump can save millions on his communications needs, and you can too.  Whether you’re growing a business or running for president, utilizing a cloud based solution will leave you with so much extra money, that your competition will be left wondering!

 

What We Know About Hillary Clinton’s Private Email Server – 9/2/16

In an article posted by the New York Times  http://www.nytimes.com/interactive/2016/05/27/us/politics/what-we-know-about-hillary-clintons-private-email-server.html?_r=0 Alicia Parlapiano writes:

A federal judge on August 22 ordered the State Department to plan for the release of nearly 15,000 emails uncovered by the F.B.I. during its investigation into Hillary Clinton’s handling of classified information on a private email domain as secretary of state. In July, The F.B.I. recommended no charges against Mrs. Clinton and said that there was no evidence that those emails were ‘intentionally deleted,’ but called her handling of her email at the State Department ‘extremely careless.’

This goes back to the old Cloud vs Premise debate.  Hillary Clinton utilized a premise based email server.  Somehow, through some ‘accident’, thousands of emails were mysteriously deleted.  Had she taken advantage of a cloud based email server, those emails would have been replicated on multiple servers across the globe, with no chance of them being ‘accidentally’ deleted.

The same benefit applies to your communications.  By leveraging a cloud based communications solution, should one data center experience a disaster, your communications will instantly become available on another data center at a different location.  Your services are replicated in real time to prevent a break in your business communications flow.  With The Cloud, your business is truly protected.

 

 

Donald Trump: I would force Mexico to build border wall – 6/28/15

Trump reveals how he would force Mexico to pay for border wall – 4/5/16

The Washington Post states the following:  https://www.washingtonpost.com/politics/trump-would-seek-to-block-money-transfers-to-force-mexico-to-fund-border-wall/2016/04/05/c0196314-fa7c-11e5-80e4-c381214de1a3_story.html

Donald Trump says he would force Mexico to pay for a border wall as president by threatening to cut off the flow of billions of dollars in payments that immigrants send home to the country, an idea that could decimate the Mexican economy and set up an unprecedented showdown between the United States and a key regional ally.

Another complication in Trump’s remittance proposal is that he also wants to deport all 11 million immigrants living illegally in the United States, many of whom come from Mexico.

Let’s think about what this means for businesses.  Any business employing Mexican workers would be faced with the dillema of having their workforce stranded on the other side of the wall.  How will this affect your business?  Will you have to higher new staff, at a higher rate of pay?

Fear no more!  With the SimiPlex Cloud Based Solution Mobility Package, before they’re deported, your workers can install a mobile app which enables them to make and receive business calls on their mobile phones via VoIP, all the way from Mexico!  Outgoing calls will show the company Caller ID, and any call can be transferred to other extensions throughout the company.

When Donald Trump finally does build the wall, your business will be able to function smoothly, thanks to The Cloud.

With the SimiPlex Cloud Based Solution, your business will thrive by saving time, money, and providing world class service to your customers.  This will stimulate the economy and Make America Great Again!

 

My question for your is, what are you doing in your business to Make America Great Again?

 

A little bit about SimiPlex.  SimiPlex Technologies helps businesses save time and money by ensuring they have the right technology in place to effectively optimize their business communications.  We are a one stop provider for all your communications needs.  Our vision is to help businesses, throughout the world, leverage the benefits of the latest in technology, while ensuring a simple and smooth transition throughout the entire process.  Our mission is to help businesses connect to the world with ease.  SimiPlex Technologies was founded on the premise of being completely customer focused.  Besides our expertise and proven state of the art product line, our entire focus is on you, the customer, and helping you solve your business problems.  We take the time to listen to your needs, and offer suggestions on how to assist you in fulfilling those needs.  We are not aligned with any specific vendor or carrier.  We suggest solutions that can fulfill your needs, from the vendor or carrier who is the best fit for your business.  Our premier concierge service will leave you feeling pampered and well taken care of.

The following statement sums up our differentiator:  Our value is NOT just in the manpower, or the Product Knowledge.  Our industry has many organizations who might provide it.  Our true value and differentiation is in our Time Proven World Class Methodology that provides consistent results, and removes the risk to you, our valued customer.  We are here to SERVE.  We are here to serve YOU!

As Steve Jobs once said, “Be a yardstick of quality.  Some people just aren’t used to an environment where excellence is expected.”

We, at SimiPlex Technologies, are the yardstick of quality.

Check us out today!  http://www.simiplex.com.